Dental Practice Consultancy Service is committed to protecting your personal information.
Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.
We may need to make changes to our Privacy Policy; so please check our website for updates from time to time. If there are important changes such as changes to where your personal data will be processed; we will contact you to let you know.
This version of our Privacy Policy was last updated 25th May 2018

Who we are

Dental Practice Consultancy Service provides business services to dentists.

How to contact us

If you have any questions about our Privacy Policy or the information we collect or use about you, please contact the Data Protection Officer:
Telephone: 0161 652 3304
Email: [email protected] using DATA CONTROL as the subject
Post: Dental Practice Consultancy Service, 113 Union Street, Oldham, OL1 1RU

Information we collect and use

Information about you that we collect and use includes:
• Information about who you are e.g. your name, date of birth and contact details
• Information connected to your product or service with us e.g. personal and/or business financial information
• Information about your contact with us e.g. meetings, phone calls, emails/letters
• Information from identification checking agencies for authentication and verification of your identity and credit status
• Information from organisations with whom you have policies of insurance.
• This information will only be collected and used where it’s needed to provide the product or service you have requested or to comply with our legal obligations. The scope and extent of the information we collect and use will depend on the type of service you have requested from us.

Where we collect your information

We may collect your personal information directly from you, from a variety of sources, including:
• registering for a product or service
• phone conversations with us
• emails or letters you send to us
• meetings with one of our advisers
We may also collect personal information on you from places such as business directories and other commercially or publicly available sources e.g. to check or improve the information we hold (like your address), or to give better contact information if we are unable to contact you directly.

What we collect and use your information for

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:
• it’s in the legitimate interests of Dental Practice Consultancy Service e.g. to deliver appropriate information and guidance so you are aware of the options that will help you get the best outcome; where we need to process your information to better understand you and your needs so we can send you more relevant communications about the products you have with us and to develop new products and services
• you have given us your permission [consent] to send you information about products and services offered by other parts of the Dental Practice Consultancy Service group and/or selected third parties we have chosen to work with which we believe may be of interest and benefit to you
• it’s necessary to provide the product or service you have requested

If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.
You can opt out of receiving marketing at any time. If you wish to amend your marketing preferences please contact the Data Protection Officer:
Telephone: 0161 652 3304
Email: [email protected] using DATA CONTROL as the subject
Post: Dental Practice Consultancy Service, 113 Union Street, Oldham, OL1 1RU

Who we may share your information with

We may share your information with third parties for the reasons outlined in ‘What we collect and use your information for.’
These third parties include:
• Your professional advisers
• Companies we have chosen to support us in the delivery of the products and services we offer to you and other customers e.g. consultancy or technology companies; or companies who can help us in our contact with you, for example, an internet service provider
We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.

Where your information is processed

All of your information is processed in the UK and European Economic Area (EEA).

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.
Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.

How long we keep your information

We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.
We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

Your individual rights

You have several rights in relation to how Dental Practice Consultancy Service uses your information. They are:

Right to be informed
You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy and privacy notices.

Right of access
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).

Right to request that your personal information be rectified
If your personal information is inaccurate or incomplete, you can request that it is corrected.

Right to request erasure
You can ask for your information to be deleted or removed if there is not a compelling reason for Dental Practice Consultancy Service to continue to have it.

Right to restrict processing
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.

Right to data portability
You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way. For example, if you were moving your pension to another pension provider.

Right to object
You can object to Dental Practice Consultancy Service processing your personal information where: it’s based on our legitimate interests (including profiling); for direct marketing (including profiling); and if we were using it for scientific/historical research and statistics.

Rights related to automatic decision making including profiling
You have the right to ask Dental Practice Consultancy Service to:
• give you information about its processing of your personal information
• request human intervention or challenge a decision where processing is done solely by automated processes

How to make a complaint

We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please contact our Data Protection Officer:
Telephone: 0161 652 3304
Email: [email protected] using DATA CONTROL as the subject
Post: Dental Practice Consultancy Service, 113 Union Street, Oldham, OL1 1RU

If you are still unhappy, you can complain to our Supervisory Authority. Their contact details are: